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Damaged or Incorrect goods


If you wish to return an item to us that is damaged, which you did not order, or for any other reason that is our fault, you must contact us within 14 days of receiving the goods so we can make arrangements to either refund you the purchase price or replace the damaged/wrong items. Customers wishing to report a damaged or incorrect order can do so by emailing us or phoning our customer service line on 01637 876698 (Mon-Fri 9:30am-5pm and Saturday 9:30am-1pm GMT/BST).

All incorrect items to be returned in their original Kipling packaging.

Please do not return items to us without having contacted us in advance. We will contact you to let you know what to do with the goods that you wish to return to us.

When returning items you will be responsible for them until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery when returning items. This does not affect your statutory rights as a consumer.

Returns Policy - If you change your mind 


We believe that you will be delighted with your products but there may be occasions when you want to cancel your order after we have dispatched your goods to you. 

If you want to cancel your order, within 14 days of having received your goods, you should print out your original receipt e-mail and return the goods in their original Kipling packaging to us along with the receipt e-mail. Please contact us prior to returning the goods. 

A full refund will be issued if it is clear the products haven't been used or damaged in any way & in their original Kipling packaging. When returning items you will be responsible for them until they reach us.  Postal costs incurred by yourselves will not be reimbursed.  


For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery when returning items. This does not affect your statutory rights as a consumer.